Return of Defective/Wrong Merchandise

If you receive defective or wrong merchandise that is not able to be rectified. Event Decor Direct will not charge you a restocking fee or shipping. Simply call us if this situation arises and we will arrange to have the items picked up at no cost to you. (Note: It is your responsibility to ensure that the items are packaged in original  (or similiar)packaging and ready for shipment. Thank you. )

General Returns

In order to return an item, you must first request an RMA (Return Merchandise Authorization) number from Event Decor Direct. Event Decor Direct must receive this request no later than ten (10) business days from receipt of the merchandise. You may request an RMA number by calling 1-888-592-0224 or by creating a service ticket at www.eventdecordirect.net/osticket/. No merchandise may be returned without an RMA#. A 15% restocking fee will be assessed to all non-custom orders. Custom-made products will be assessed a 40% restocking fee. Shipping fees are non-refundable and you will be responsible for return shipping costs.

1. Your order number.
2. The item number of the products you wish to return.
3. The quantity of the item you want to return.
4. The reason for the return.

Note: All merchandise must be returned in the original condition, packaging and shipping configuration. Product received in other than the original packaging may not be resalable, and either no refund will be issued or additional charges will apply. If in doubt, please discuss the situation with us before requesting an RMA.

Refund & Cancellation Policy

Generally your order will ship within one or two business days. If you contact us at customerservice@eventdecordirect.net and we are able to cancel the order prior to shipment, your credit card charge will be reversed with no restocking fee. Your credit card statement will reflect both the charge and the refund. If the order has shipped, it will be subject to shipping and restocking charges as described above. Cancellations or returns must be authorized in advance. All sales are considered final 30 days after purchase.

Receiving Instructions

The shipping company should contact you to arrange receipt of your shipment. All deliveries will require that an adult be present to inspect and sign for the shipment.

Damaged Shipment

If there is visible damage to the packaging, you should immediately open the packaging and inspect the product for damage. If there is obvious shipping damage, you may refuse the item and ask the freight carrier to take it back to the originating point. If the package appears even slightly damaged, write "Package Damaged" when you sign for delivery. Contact us immediately if there is obvious damage or no later than 10 days if there is hidden damage.

Tips to Reduce Your Inconvenience of Returns

• Before ordering, always understand the final dimensions of completely assembed products.
• Please check the color and dimensions of items carefully to make sure they are suitable for the space intended.
• Let us know if we can be of assistance in selecting the right products for your situation.
• Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery.
• Don’t damage or discard any shipping materials, packing or boxes until you are sure you are satisfied. Returns must be in a resalable condition and configuration.